Highmark Health Appoints Heather Cianfrocco as Chief Operating Officer

May 5, 2026 - 23:16

Highmark Health has announced the appointment of Heather Cianfrocco as its new chief operating officer, a move that takes effect immediately. Cianfrocco steps into the role after previously serving as president of Highmark's diversified services division, where she oversaw a portfolio that includes pharmacy services, dental, and vision care.

In her new position, Cianfrocco will be responsible for the day-to-day operations of the entire organization. She will work closely with the executive leadership team to streamline processes and drive efficiency across the company's health insurance and healthcare delivery segments. The appointment comes at a time when the healthcare industry is facing significant pressure to reduce costs while improving patient outcomes.

Cianfrocco has been with Highmark for over a decade, holding various leadership roles. Before joining Highmark, she spent several years in the pharmaceutical and consulting industries. Her background includes a strong focus on operational strategy and business transformation. Company leaders praised her track record of delivering results and her deep understanding of the healthcare landscape.

The appointment is seen as a strategic move to strengthen Highmark's operational framework as it continues to expand its integrated care model. Cianfrocco replaces the previous COO, who left the company earlier this year. She reports directly to the CEO and will be based in Pittsburgh.